B12 LOVE Privacy Policy
Last Updated: February 6, 2025
We understand that you may have concerns about how we use and disclose your personal information. Your privacy is very important to us. The following information will explain what data we, B12 LOVE, may collect from you and how we use it. By using our website, www.b12love.com, you accept the practices outlined in this policy.
Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
SMS opt-in consent or phone numbers collected with the intent for SMS will not be shared/rented/sold to 3rd party or affiliates.
SMS Terms of Service
Consent for SMS Communication: Information obtained as part of the SMS consent process will not be shared with third parties.
Types of SMS Communications:
- If you have consented to receive text messages from B12 LOVE, you may receive text messages related to appointments, offers, and events. Below are examples:
- Customers and Guests: Updates regarding your orders, deliveries, or other relevant information.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy.
Example Message:
Hi (Recipient Name), this is a reminder about your upcoming appointment with B12 Love on January 26 at 3pm. We look forward to seeing you!
To opt out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”
Message Frequency:
You may receive approximately 2-5 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.
Messaging frequency may vary:
Use of the B12 LOVE text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement (the “Agreement”). Please read them carefully.
- B12 LOVE will allow several different opportunities, such as a entering a phone number online, to opt-in to SMS services. The opt-in received will be ‘TEXT JOIN to to sign up to receive Notifications from B12 LOVE.’
- You can cancel the Service at any time. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
- We are able to deliver messages to most major mobile phone carriers. ***Carriers are not liable for delayed or undelivered messages***
- As always, message and data rates may apply for any messages sent to you from us and to us from you, and B12 LOVE is not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that B12 LOVE will not be liable to you if this occurs.
- You understand that you are not required to consent to the Service to receive any other services from B12 LOVE.
- By agreeing to these Terms of Service and providing us with your mobile phone number when you opt in to the Service, you authorize B12 LOVE to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (415) 830-6679, via email at privacy@b12love.com, or via mail Attention: Privacy Officer, 37 Miller Ave Mill Valley, CA 94941.
