In-Store Policies

Service Refund Policy
We do not offer refunds for services rendered. If you purchased a services package, you can request a refund for the unused portion within 30 days of the sale date with a valid reason. After 30 days, the unused portion of the purchase may only be transferred to another client or exchanged for a B12 LOVE gift card.

Product Refund Policy
Opened products cannot be returned. Unopened products may be returned within 30 days of purchase with a valid receipt.

Cancellation Policy for IV Drips and Luxe Consultations
Every client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours notice if you need to cancel or make changes to your appointment time. Failing to give a 24-hour notice may result in a $50 fee.

No-Show Policy for IV Drips or Luxe Consultations
No-shows will result in a $50 cancellation fee. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24-hour cancellation period, give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible.

Late Appointment Policy for IV Drips and Luxe Consultations
We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15-minute grace period for late arrivals in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule.

Right to Refuse Service Policy
The safety of our team members and our clients is our top priority. As such, B12 LOVE reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes, but is not limited to: lice, skin infections, open wounds, contagious illness (e.g., a new, continuous cough or a fever), or rude/disruptive behavior. Thank you for your understanding.

Kindness Policy
Our team members and clients are like family to us. In our continuing mission of providing a healthy and positive environment for our B12 LOVE family, we will not tolerate aggressive, rude, or offensive behavior of any kind. If a B12 LOVE team member feels that you are not respecting our Kindness Policy, we will ask you to permanently leave our premises.

Pet Policy
We LOVE our animal friends, but unfortunately, due to health and safety requirements, we cannot allow pets into areas where medical services are performed. Unless your pet is a Registered ADA Service Animal, it must remain outside the Lounge.

Disclaimer
Prices and service availability are subject to change without notice.‍

B12 LOVE Terms and Conditions of Use Agreement

This is our Terms and Conditions of Use Agreement (hereinafter referred to as the “Agreement”) for use of the B12 LOVE website (“Website”). This Website is not directed to persons under eighteen (18) years of age. The Website is owned by B12 LOVE (hereinafter referred to as “B12 LOVE”). This Agreement applies to all of the products, services, and websites offered by the Website and B12 LOVE, the mobile versions thereof, any Website software that you have embedded on a web site or are about to embed (“Widgets”), and any applications (“Apps”) created by B12 LOVE whether available through a social networking site or its subsidiaries or affiliated companies (collectively, “Service”). Please note that the availability of any Apps on a social networking site does not indicate any relationship or affiliation between B12 LOVE and such social networking site. The information presented on this Website is in no way intended as medical advice or as a substitute for medical treatment. This information should only be used in conjunction with the guidance and care of your physician. Consult your physician before beginning any diet, nutrition, or fitness plan offered through the Website. Your physician should allow for proper follow-up visits and individualize your diet, nutrition, or fitness plan as appropriate. Nothing stated or presented on the Website is intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider if you have any questions regarding a medical condition, your diet, nutritional supplements, an exercise regimen, or any other matter related to your health and well-being. If you do not agree to be bound by this Agreement, please do not use or access this Website. B12 LOVE reserves the right to refuse or cancel your account. We also reserve the right to cancel your membership should you violate any provision of this Agreement, or any other posted policy on the Website. The contents of this Website, including the videos, text, graphics, images, and information obtained from B12 LOVE’s third-party content providers, sponsors, suppliers, and licensors (collectively “Providers”), and any other materials are to be used for informational purposes only.

Parental or Guardian Permission

You must be eighteen (18) years of age or older to use this Website and by providing information about yourself to B12 LOVE, you are representing that you are eighteen (18) years of age or older. If you are younger than eighteen (18) years of age and would like to become a registered member of or provide information about yourself to the B12 LOVE Website, you are required to have your parent or legal guardian contact B12 LOVE prior to use.

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Privacy

Please review our Privacy Policy found here, which also governs your visit to the Website, to understand our privacy practices.‍

Communications

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications (including legal notices) from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Finally, B12 LOVE may deliver communications to you by any means set forth in any other B12 LOVE policy or notice published on the Website.

License and Site Access

B12 LOVE grants you a limited license to access and make personal use of the Website, and you may not download (other than page caching) or modify it, or any portion of it, without the express written consent of B12 LOVE. This license does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. The Website or any portion thereof may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written consent of B12 LOVE. You may not frame or utilize any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of B12 LOVE without our express written consent. You may not use any metatags or any other hidden text utilizing B12 LOVE’s name or trademarks without the express written consent of B12 LOVE. Any unauthorized use terminates the permission or license granted by B12 LOVE. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website so long as the link does not portray B12 LOVE, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any B12 LOVE logo or other proprietary graphic or trademark as part of the link without express written permission.

Online Account

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. B12 LOVE and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Online accounts are non-transferable. You agree to (a) maintain all computer and phone equipment necessary for your access to and use of the Website; (b) maintain the security of your user identification, password, Personal Information (as defined in our Website Privacy Policy), and any other confidential information relating to your B12 LOVE account; (c) take responsibility for all charges resulting from use of your B12 LOVE account, including unauthorized use prior to your notifying B12 LOVE of such unauthorized use and taking the legal steps to prevent its further occurrence by contacting us to change your password; and (d) update your Personal Information (as defined in our Website Privacy Policy), including email address, as appropriate. B12 LOVE reserves the right to terminate any account that is using or trying to use more than one promotion.

Contacting B12 LOVE

You may contact us by clicking this link.

Disclaimers and Limitation of Liability

Users of the Website (individually and collectively, “User”) expressly agree that use of the Website is at User’s sole risk. Neither B12 LOVE, nor its employees or Providers, warrant that the Website will be uninterrupted or error-free; nor do they warrant or make any representation regarding the use of the information provided on the Website or the results that may be obtained from the use of the information provided on the Website, or as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through the Website. B12 LOVE does not endorse, recommend, or sponsor and is not affiliated with any individuals or entities listed or linked to on the Website unless that fact is expressly stated. The listing of any individual or entity does not constitute a medical referral of any kind. Users are advised to exercise their own further informed review, judgment, and evaluation in the selection of any and all medical professionals and health information. The website is provided by B12 LOVE on an “as is” and “as available” basis. B12 LOVE makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials, products, or individuals included or listed on the website. To the fullest extent permissible by applicable law, B12 LOVE disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall B12 LOVE or providers be liable to you or any third-party for any indirect, consequential, incidental, special, or punitive damages, including, but not limited to, lost profits and business interruption, whether in contract or in tort, including negligence, arising in any way from any product or service sold or provided on the website or the use of the information or the results of the use of the information provided on the website, even if B12 LOVE is expressly advised of the possibility of such damages. In no event shall B12 LOVE’s liability exceed the price you paid for a product or service that is the subject of the claim. No oral advice or written information given by B12 LOVE, providers or the like, shall create a warranty; nor shall user rely on any such information or advice. Under no circumstances shall B12 LOVE or any other party involved in creating, producing, or distributing the Website be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Website, including but not limited to the results from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to the Website’s records, programs, or services. User acknowledges that this paragraph shall apply to all content, merchandise, and services available through the Website. In those States that do not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.

Third-Party Content

The Website contains information, data, software, photographs, graphs, videos, typefaces, graphics, audio, and other material (collectively “Content”). Regarding the Content supplied by Users or parties other than B12 LOVE, B12 LOVE is a distributor and not a publisher. B12 LOVE has no more editorial control over such third-party or User Content than does a public library or newsstand. Any opinions, advice, statements, services, offers, or other information that constitutes part of Content expressed or made available by third parties and not by B12 LOVE are those of the respective authors or distributors and not of B12 LOVE. Neither B12 LOVE nor any third party, including any Provider, or any User of the Website, guarantees the accuracy, completeness, or usefulness of any Content, nor its merchantability or fitness for any particular purpose. In many instances, the Content available through the Website represents the opinions and judgments of the respective Provider or User not under contract with B12 LOVE. B12 LOVE neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on the Website by anyone other than authorized B12 LOVE employees. Under no circumstances shall B12 LOVE be liable for any loss, damage, or harm caused by a User’s reliance on information obtained through the Website. It is the responsibility of a User to evaluate the information, opinion, advice, or other Content available through the Website.

Online Conduct

User agrees to use the Website only for lawful purposes. User is prohibited from posting on or transmitting through the Website any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation. If B12 LOVE is notified of allegedly infringing, defamatory, damaging, illegal, or offensive content provided by the User, B12 LOVE may investigate the allegation and determine in its sole discretion whether to remove or request the removal of such content from the Website. B12 LOVE may disclose any content or electronic communication of any kind: (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Website; or (iii) to protect the rights or property of B12 LOVE, its Users or Providers. B12 LOVE reserves the right to prohibit conduct, communication, or content that it deems in its sole discretion to be harmful to individual Users, the Website, or any rights of B12 LOVE or any third party, or to violate any applicable law. Notwithstanding the foregoing, neither B12 LOVE nor its Providers can ensure prompt removal of questionable content after online posting. Accordingly, neither B12 LOVE, nor Providers shall assume liability for any action or inaction with respect to conduct, communication, or content on the Website.

Links to Other Sites

The Website may reference or link to third-party sites throughout the World Wide Web. B12 LOVE has no control over these third-party sites or the content within them. B12 LOVE cannot and does not guarantee, represent, or warrant that the content contained in these third-party sites is accurate, legal, or inoffensive. B12 LOVE does not endorse the content of any third-party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. B12 LOVE does not assume any responsibility or liability for the actions, product, services, and content of all these and any other third parties. If you choose to link to or use a third-party website, you should carefully review such third party’s privacy statement and other terms and conditions of use. By using the Website to search for or link to another third-party site, you agree and understand that you may not make any claim against B12 LOVE for any damages or losses, whatsoever, resulting from your use of the Website to obtain search results or to link to another site.

Trademarks

B12 LOVE and the related logos and other marks indicated on our Website are the exclusive property and trademarks of B12 LOVE. B12 LOVE reserves all rights, including all rights applicable under the U.S. and international trademark laws, including, without limitation, Section 1125 of Title 15 of the U.S. Code (Lanham Act Sec. 43). All other trademarks not owned by B12 LOVE that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by B12 LOVE.

Indemnity

You agree to defend, indemnify, and hold B12 LOVE and Providers harmless from and against any claims, actions or demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

Applicable Law

The Website is created and controlled by B12 LOVE in the State of California. As such, the laws of the State of California will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. B12 LOVE reserves the right to make changes to its Website and these disclaimers, terms and conditions at any time. User hereby irrevocably and unconditionally consents to submit to the jurisdiction of the State of California for any litigation arising out of or relating to use of or purchase made through the Website (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in the California courts and agrees not to plead or claim in any California court that such litigation brought therein has been brought in an inconvenient forum.‍

Preservation/Disclosure

You acknowledge, consent, and agree that B12 LOVE may access, preserve, and disclose your account information and Content if required to do so by law or in a good-faith belief that such access, preservation, or disclosure is reasonably necessary to: (a) comply with legal process nationally or internationally; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service. Under no other circumstances will B12 LOVE intentionally disclose your account information to any third party.

Miscellaneous Terms

In any action against us arising from the use of this Website, the prevailing party shall be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney’s fees. B12 LOVE reserves the right to make changes to the Website, these policies, and these Terms and Conditions of Use at any time, effective immediately upon the posting on this Website. Please check these Terms and Conditions of Use periodically. In addition, these Terms and Conditions of Use may be modified only by our posting of changes to these Terms and Conditions of Use on this Website, or by signed, written agreement of both parties. Each time you access this Website, you will be deemed to have accepted any such changes. If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and conditions. These Terms and Conditions of Use are the entire Agreement between you and us relating to the subject matter herein. We may assign our rights and obligations under these Terms and Conditions of Use. These Terms and Conditions of Use will inure to the benefit of our successors, assigns, and licensees. The failure of either party to insist upon or enforce the strict performance of the other party with respect to any provision of these Terms and Conditions of Use, or to exercise any right under the Terms and Conditions of Use, will not be construed as a waiver or relinquishment to any extent of such party’s right to assert or rely upon any such provision or right in that or any other instance; rather, the same will be and remain in full force and effect.